Legal

Terms of Service

Last updated: April 28, 2026

These Terms of Service ("Terms") govern your use of the Arrive platform ("Arrive," "Service"), operated by Emerson North LLC ("Emerson North," "we," "us"). By accessing or using Arrive, you agree to these Terms. If you do not agree, do not use the Service.

1. Who may use Arrive

Arrive is intended for licensed medical spas, aesthetic practices, and their authorized staff. By creating an account, you represent that your practice is legally authorized to provide the services you offer and that all nurses and staff using the platform hold the credentials required by applicable law to perform those services.

2. HIPAA compliance obligations

Arrive provides tools to support HIPAA compliance, but you remain the Covered Entity responsible for compliance with the Health Insurance Portability and Accountability Act ("HIPAA") and applicable state healthcare privacy laws. As your Business Associate, Emerson North LLC will handle Protected Health Information ("PHI") only as necessary to provide the Service and as described in our Business Associate Agreement ("BAA"). A BAA is available upon request. Your use of Arrive for clinical documentation constitutes your agreement to the BAA terms. You are responsible for:

• Obtaining appropriate patient authorizations and consents before entering PHI into the platform
• Ensuring only authorized staff members have access to patient records
• Maintaining your own HIPAA policies and procedures
• Reporting any suspected breach of PHI to us promptly at hello@emersonnorth.com

3. Clinical documentation and scope of practice

Arrive provides documentation tools — it does not provide medical advice, clinical protocols, or standing orders. You are solely responsible for ensuring that all clinical care delivered through your practice complies with applicable medical standards of care, licensing requirements, and state regulations. Good Faith Exam records, standing orders, and treatment documentation recorded in the platform are the professional responsibility of the licensed practitioners who create them.

4. Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized access. You may not share accounts between individuals — each staff member must have their own account.

5. Payments and billing

Platform subscription fees are billed according to your selected plan. Client deposits and service fees collected through Arrive are processed via Stripe Connect. Emerson North collects a platform fee per transaction as specified in your account settings. Subscription fees are non-refundable except as required by law. We reserve the right to suspend access for non-payment after reasonable notice.

6. SMS messaging and client communications

By using Arrive's SMS features, you agree to comply with the Telephone Consumer Protection Act ("TCPA") and all applicable carrier regulations. You are responsible for ensuring that your clients have provided appropriate consent to receive SMS messages from your practice before their numbers are entered into the platform. Arrive provides consent language templates, but you are responsible for obtaining and documenting actual consent.

7. Data ownership

You own your practice data and clinical records. We do not claim ownership over PHI or practice data you enter into Arrive. Upon account termination, you may request an export of your records. We retain data as described in our Privacy Policy to comply with medical records retention requirements.

8. Prohibited uses

You may not use Arrive to: practice medicine without a license, document services that were not actually performed, submit fraudulent insurance or billing claims, store PHI outside of the designated clinical records fields, or attempt to access another organization's data.

9. Availability and support

We will use commercially reasonable efforts to maintain platform availability. Planned maintenance will be communicated in advance when possible. We are not liable for downtime outside our reasonable control.

10. Limitation of liability

Emerson North is not liable for clinical decisions made using the platform, for acts or omissions of licensed practitioners, or for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the fees paid in the 30 days preceding the claim. Nothing in these Terms limits liability for gross negligence, willful misconduct, or HIPAA violations caused by our breach of the BAA.

11. Termination

Either party may terminate the Service with 30 days written notice. We may terminate immediately for material breach, HIPAA violations, or conduct that endangers patient safety. Upon termination, you have 60 days to export your records before they are archived per our retention policy.

12. Governing law

These Terms are governed by the laws of the State of Georgia. Disputes will be resolved in the courts of Georgia, except that either party may seek injunctive relief in any court of competent jurisdiction.

13. Changes

We may update these Terms. We will provide 30 days notice for material changes via email. Continued use after the effective date constitutes acceptance.

14. Contact

Legal inquiries: hello@emersonnorth.com

To request a Business Associate Agreement: hello@emersonnorth.com